Common Questions
Is Gramless an Indian Company?
Gramless Private ltd. is an Indian company, owned, managed, and controlled by GTWELV LLC, a UAE based company that specializes in food products’ manufacturing, marketing, and distribution.
Can I have some samples or coupons?
Right now, we do not offer any coupons however we run regular competitions and giveaways on our social pages, so please be sure to follow us on our social media platforms.
Are your products FDA approved?
At Gramless, every product we supply is fully compliant with the stringent regulations of international FDA standards, ensuring the highest level of quality and safety. From sourcing and production to our state-of-the-art manufacturing facilities, meticulous storage conditions, precise packaging, and damage-free delivery, we maintain excellence at every stage. Our unwavering commitment is to place our consumers’ health, preferences, and satisfaction at the core of everything we do—delivering premium food products that are truly second to none.
Are your products suitable for vegans?
To this date, all of our products are suitable for vegans.
What are the available sizes of the Gramless Basmati products?
We have made sure that we attend to all needs. From personal use, to family packages and or bulk packaging we have it all. The sizes are as follows: 0.8kg – 2.4kg – 9.6kg.
Where can I buy Gramless Basmati rice?
Gramless products are available at leading supermarkets, online platforms, and select local retailers—availability may vary based on your location. For more details, feel free to contact us or connect via live chat. If you're a business, caterer, or part of the foodservice industry, we invite you to explore partnership opportunities through our "Become a Partner" section.
How do I store rice correctly?
We’ve ensured our premium packaging is designed to preserve product quality, protecting it from moisture, heat, and physical damage. For optimal freshness, store the product in a cool, dry place. If removed from its original packaging, it's best kept in an airtight container inside a cupboard away from direct light and humidity.
Should I soak rice before cooking?
Soaking rice is optional, but highly recommended for certain varieties—especially Basmati. Soaking for at least 20 minutes helps hydrate the core of the grain, allowing it to cook evenly, elongate beautifully, and achieve a light, fluffy texture. It also reduces cooking time by up to 20%. Keep in mind, soaking times may vary depending on the specific type of Basmati rice used.
What is your returns policy?
If you're not satisfied with your purchase for any reason, please reach out to our customer service team right away through the Contact Us form or live chat support. We're here to assist you and ensure your concerns are promptly addressed.
Can I change or cancel an order once it has been placed?
Unfortunately, no. We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once it has been placed. This includes cancelling the order or adding, removing and swapping items within the order. However, you can return any unopened items to us within 15 days from purchase for a full refund.
What kind of rice variety Gramless uses for its Basmati Product types?
Gramless Superfoods exclusively uses premium 1121 aged Sella Basmati across all our product varieties. Every batch undergoes rigorous purity testing and is packed in full compliance with the Basmati Code of Practice, which outlines the approved Basmati varieties and their distinct characteristics. Our meticulous grading process inspects the rice at every stage—from sourcing to final packaging—to ensure only the highest quality Basmati is delivered, with a broken grain content of less than 0.1%.
What is the difference between Low GI rice and other types of rice?
Low GI Basmati rice, like Gramless LOW GI, is specially developed to have a lower glycemic index (below 45), meaning it causes a slower, more stable rise in blood sugar compared to regular white or even brown rice. Made from aged 1121 Basmati, it retains more fiber and resistant starch, making it ideal for people with diabetes, those managing weight, or anyone seeking sustained energy and better digestion—without compromising on taste or aroma.
Is Gramless Low GI organic?
Yes, our Gramless Low GI is 100% certified organic and has achieved the NPOP certification (The National Programme for Organic Production) set by India standards and managed by APEDA (The Agricultural and Processed Food Products Export Development Authority).
Are all the royal Basmati variety natural?
Yes, all our Royal Basmati varieties are 100% natural, completely free from pesticides, and contain no preservatives or additives—ensuring pure, wholesome rice just as nature intended.
What signs should I look out for spoiled rice?
Dry rice that has gone bad may appear darker in color and emit an unpleasant odor. In cooked rice, spoilage is often indicated by the presence of bacteria or visible signs of fungal growth, such as green or white mold.
What types of payment methods does Gramless accept?
We’ve streamlined our online ordering and payment process to make your experience quick and convenient. We accept secure payments via Visa, MasterCard, PayPal, and—depending on your location and our distribution network—Cash on Delivery (COD) may also be available. Available payment options will be displayed once you enter your location during the "Proceed to Payment" step.
When will my order arrive?
Once your order is placed, local deliveries in areas where Gramless is available are fulfilled within 24 hours. For international orders, delivery typically takes 5–10 working days, depending on the destination. During peak seasons—such as Christmas and Ramadan—please allow up to 10–15 working days, as delivery times may be extended.
My order shows as delivered but has not been received, what should I do?
Please use the tracking details provided to monitor your order status. If you encounter any issues, our customer service team is here to help—reach out via the Contact Us form or live chat support. We’re committed to resolving your concerns promptly and efficiently.